You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Does your Solera RV or trailer awning need a lift? The Solera Awnbrella Fabric Support Kit can do just that. Compatible with most 8 projection awnings and Solera Screen Rooms and Family Rooms our kit gives awnings and canopies the lift they need for a more enjoyable camping experience. Featuring a unique, patented design, it includes two adjustable, rust-resistant aluminum tension bows that help keep the fabric on your patio awning taut and secured in place. No more awning sagging. No more worrying about water pooling in the center and causing damage. Our bows are uniquely designed to lift your awning to a better angle so water and debris can easily run off. This kit also helps to keep your fabric tight preventing wear and tear from the wind. Plus, it improves clearance over the entry door and levels out your awning pitch for an even, enhanced appearance. Give your awning the extra support it needs with the Solera Awnbrella Fabric Support Kit and improve your patio look and functionality. It easy to install and is the perfect awning addition for campers who enjoy leaving their patio set up for extended periods of time. Our kit includes a one-year manufacturer warranty.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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